Customer support social media

Guide

Providing great social media customer service

What is social media customer service? Social media customer service is the practice of providing consumer…

เรื่องราวล่าสุด

Expanding omnichannel support with WhatsApp บทความ

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

3 Results of bad customer service บทความ

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

How messaging apps can benefit your business บทความ

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

5 tips to make sure your customer service is Millennial-ready บทความ

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

Businesses, meet Messenger บทความ

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

Writing Great Emails to Customers: How Social Media Has Changed the Rules บทความ

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

How to provide great customer service through social media บทความ

How to provide great customer service through social media

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best…

How to Provide Great Twitter Customer Service Guide

How to Provide Great Twitter Customer Service

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…