Skip to main content

Customer support social media


Customer communication: 8 tips to build an effective strategy

A strong customer communication strategy helps your team deliver consistent brand messaging and build meaningful connections with buyers.

Latest stories

Article
7 min read

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

Article
11 min read

Difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

Article
16 min read

Top 15 communication apps for customer service

Talk to customers like friends on the apps they know and love.

Article
9 min read

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

Article
10 min read

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

Article
7 min read

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

Article
10 min read

Guide to customer reviews: Tips on how to get them and examples

Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.