Customer support social media
A strong customer communication strategy helps ensure your team can deliver consistent brand messaging and build meaningful connections with buyers.
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Talk to customers like friends on the apps they know and love.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.