Customer support social media
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Talk to customers like a friend on the apps they know and love.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
What is social media customer service? Social media customer service is offering support through social channels,…
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs