Executive insights
Access free reports and tips from leaders in the industry.
Elevating API security to keep pace with AI innovation
Today, Zendesk announced enhancements to how third-party software developers are permitted to build apps and integrations…
Latest stories
Article
3 min read
The future of service belongs to self-improving AI
We’re at a watershed moment in service, one where systems of record give way to intelligent…
Article
4 min read
How Zendesk navigates AI governance and data privacy risks in automated customer support
I sometimes say that trust is like a one-day contract – it is only valid for…
Article
2 min read
Becoming a "Service Architect": The evolution of the human agent
A narrative that has long hung over the heads of contact center leaders is that of…
Article
4 min read
Digital transformation in public service: A CIO's blueprint for leveraging AI
For government agencies, the call to modernize isn’t just about keeping up with technology—it’s about meeting…
Article
5 min read
To drive AI adoption in legal, you have to make time to play
A few months ago, I came across a LinkedIn post by one of our lead AI…
Article
3 min read
Blending AI and human expertise: Zendesk’s approach to CX
Zendesk has been through many transformations over our 18-year history; but none of those are as…
Article
6 min read
5 resolutions every CX leader should commit to in 2026
You might say we take resolutions rather seriously at Zendesk. After all, delivering “resolutions” is quite…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.