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3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

Article
5 min read

The key to better customer relationships? Human-centric AI

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…

Article
3 min read

Think like a startup, scale like an enterprise: 3 AI-first approaches

Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…

Article
4 min read

Personal AI is next in line to disrupt CX - here's how to prepare

AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.

Report: How AI is transforming the economics of customer service

Customer expectations are higher than ever. They demand fast, seamless, and personalized support—24/7. Traditional customer service…

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.

Article
4 min read

Smart AI strategies for HR and IT service teams

AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.

Article
3 min read

4 ways CX leaders are preparing for the future

As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Nucleus Research report: Zendesk vs. Freshworks

Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.

Article
4 min read

The humanizing power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Article

Top 6 reasons to attend Zendesk Relate 2024

The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

White Paper

2023 Gartner® Magic Quadrant™

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…

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5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
4 min read

CX Trends 2025: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Article
3 min read

4 key lessons from the frontlines of critical customer service

Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.

White Paper
1 min read

Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

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