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We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honored to learn…

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5 banking customer experience trends to consider for 2025

Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.

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3 ways to collaborate more efficiently with the Slack for Zendesk integration

See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.

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How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

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What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

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A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

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CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

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The 3 hottest trends in ecommerce right now

Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.

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5 min read

Let's get phygital: Blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

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Streamline call center BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

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A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

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Why great CX is the doorway to success with open banking for financial services firms

CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.

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Customize your forecast analysis period

You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.

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Introducing tailored staffing parameters by channel type

Increase your forecast's accuracy by tailoring it specifically to the channels you and your teams use.

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Introducing the newest way to keep track of your agents' activity

Agent Activity provides real-time Intraday monitoring that showcases what agents have been working on throughout the day as well as their current activity.