Customer satisfaction

Article

Customer dissatisfaction: A guide to handling difficult clients

Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.

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What customer first really means Article

What customer first really means

Customer first means business success. Here's how.

Understanding customer lifecycle management Article

Understanding customer lifecycle management

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

8 ways to adopt and grow a customer service mindset Article

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.

How to build customer trust: 4 things to start doing today Article

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.

Customer service best practices: Alternatives to “happy to help” Article

Customer service best practices: Alternatives to “happy to help”

Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.

Customer success vs. customer experience: What’s the difference? Article

Customer success vs. customer experience: What’s the difference?

Customer success vs. customer experience—what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

Do-not-reply emails: Pros, cons, and best practices Article

Do-not-reply emails: Pros, cons, and best practices

Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.

What is customer goodwill? + 3 ways to build it Article

What is customer goodwill? + 3 ways to build it

Start creating positive customer relations that will benefit your business’ bottom line.