Customer satisfaction
29 customer service phrases for a positive experience (and 12 you shouldn’t say)
Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.
Latest stories
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
42 customer thank you card ideas to show your appreciation
Show your customers how much their business means to you with our thank you note samples and email templates.
Retain your customer base through a recession
During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
What is customer connection? 16 ways to connect with customers
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
What is customer education? The ultimate guide
Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
What is omnichannel? Guide to types, trends, and strategies
Omnichannel is an approach that makes it easier to communicate with customers across different channels. Learn how you can meet customers where they are and provide smooth, consistent experiences.
What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.