Customer satisfaction

Latest stories

An enterprise guide to personalized service Article

An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

Why (and how) small businesses should prioritize customer service White Paper

Why (and how) small businesses should prioritize customer service

You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

Meeting the challenges of modern CX in financial services White Paper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Report: Simple solutions to the top CX challenges of 2020 White Paper

Report: Simple solutions to the top CX challenges of 2020

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing White Paper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Send a message—breaking barriers between customers and brands Infographic

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

How to handle the most common customer complaints (according to a customer service expert) Article

How to handle the most common customer complaints (according to a customer service expert)

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

Service recovery guide: 6 steps to build your service recovery program Article

Service recovery guide: 6 steps to build your service recovery program

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help