Customer satisfaction
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Latest stories
Article
1 min read
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Podcast
2 min read
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Podcast
2 min read
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Article
6 min read
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
Article
6 min read
15 winning customer service phrases (+ 9 to avoid)
Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.
Article
12 min read
20 customer thank you card examples (+ tips for writing them)
Show your customers how much their business means to you with our thank you note samples and email templates.
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