Customer satisfaction

Article

Customer care vs. customer service: What’s the difference?

Customer care goes beyond customer service and provides the connection needed to build lasting brand loyalty and satisfaction.

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Do-not-reply emails: Pros, cons, and best practices Article

Do-not-reply emails: Pros, cons, and best practices

Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.

How to establish your customer goodwill IQ Article

How to establish your customer goodwill IQ

Start creating positive customer relations that will benefit your business’ bottom line.

Customer service vs. customer experience: Here’s the difference Article

Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.

How to craft a customer service philosophy that resonates Article

How to craft a customer service philosophy that resonates

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

7 customer service trends to follow in 2021 Article

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

What is CX and how has it changed in 2021? Article

What is CX and how has it changed in 2021?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.