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4 min read
The impact of AI within customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.
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5 min read
How servant leadership leads to great customer service
As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.
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5 min read
Work it: A CX Moment with Upwork
Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.
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4 min read
Why CX Champions must continue raising the bar on excellent customer service
You’ve built a powerful support organization, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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4 min read
Rising to the top—these CX leaders are up for solving complex service challenges
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
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12 min read
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
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4 min read
Why P&C insurance companies need to invest in claims customer service now
Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.
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4 min read
Emerging into CX leadership—steps to take now to avoid costly fixes down the road
Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.
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5 min read
Early on the path to CX success? Here’s why the up-front investment is worth it
Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.
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7 min read
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
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6 min read
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.
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2 min read
Shopify x Zendesk: Perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small “e-tailers.”
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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6 min read
How top fintechs like Stash, Ramp, and Zip make bank with exceptional CX
Discover how top fintechs are transforming customer service from expense into profit.
Article
11 min read
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
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12 min read
What is customer connection? 16 ways to connect with customers
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
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5 min read
Customer Service Week: 8 ideas to celebrate on a budget
Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years.
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4 min read
The Fourth Industrial Revolution: How automation and AI will impact manufacturing
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
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