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5 min read

The future of customer care: built-in flexibility

Customer contact centers have always been divided between remote work and in-office work, with arguments for…

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4 min read

Building the best mobile customer experience — do I need an app?

Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media

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10 min read

What is a help desk? Definition, benefits, and functions

Effective help desks keep your customers happy and your employees productive. Learn more below.

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6 min read

Content management vs. knowledge management: Key differences

Learn how to blend content management and knowledge management to improve your customer experience.

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8 min read

5 ways to create mobile customer engagement

With more consumers using mobile than ever before, it’s essential for companies to prioritize mobile customer engagement.

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7 min read

Relational Mindfulness: 4 ways to relate as humans at work

A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…

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4 min read

Startup Central — How to stay connected to your customers with Digit, Fandom, and Lever

In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.

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3 min read

Zendesk legal terms update 2020

Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read

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7 min read

What is a customer engagement platform? Top platform features 2025

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.

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4 min read

We can cultivate empathy anywhere, even from our living rooms

Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…

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6 min read

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

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4 min read

Stop for a CX moment—4 lessons from leaders guiding their teams through change

There’s no predetermined “right” way to run a business during a global pandemic. Over the last…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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5 min read

We use self service to decrease ticket volume, and you can too

Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.

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2 min read

Answer Bot® is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

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6 min read

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

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16 min read

What is knowledge management? A guide for 2025

Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.

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6 tips for creating mobile-friendly emails

Mobile optimization is an important part of any business success strategy

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