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The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'
A few months in to what remains a very strange way of living, we know a…
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8 min read
The bright future of generalists in the workplace
How people think, in terms of how we use our brains, has changed a lot in…
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3 min read
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
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9 min read
6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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15 min read
What's my job again? On returning from parental leave
The first time I left on parental leave, my company had just been acquired. As a…
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8 min read
How to connect with your silent customers
Most customers don’t leave feedback. Some research shows that, in fact, 85 percent of customers won’t…
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5 min read
Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
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7 min read
Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
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3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.
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5 min read
Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
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10 min read
Zappos' 'Customer Service for Anything' is a very human experience
As an extrovert, I’ve been struggling with a lack of social interaction while working from home.…
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6 min read
Trustpilot goes all in on self-service and gets results
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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6 min read
Finding solace as we face uncertainty and ambiguous loss
In the first months of winter, we knew who we were. Most of us were barely…
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5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
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10 min read
How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.
Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…
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3 min read
How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
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5 min read
Stop for a CX moment—actionable advice from industry leaders
As we gradually adjust to the nuances and complexities of this “new normal”, businesses are focusing…
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