Knowledge management

Article

What is a knowledge base? The essential tool you’re missing

Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.

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How to optimize your knowledge base for SEO Article

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

Customer self-service: what it is, why it’s important, and how to get it right Article

Customer self-service: what it is, why it’s important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

8 great FAQ page examples and how to create your own Article

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

Content management vs knowledge management Article

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

Guide to knowledge management: Definition, types, and benefits Article

Guide to knowledge management: Definition, types, and benefits

Knowledge management is a secret weapon for customer service teams. Here’s how to harness its power and make the most of it at your company.

The best knowledge management system examples, types, and tools Article

The best knowledge management system examples, types, and tools

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

A guide to building a knowledge base (+3 best practices) Article

A guide to building a knowledge base (+3 best practices)

Deliver exceptional service and form deeper connections with your customers by building a knowledge base.