The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple
Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…
The start of a new chapter of your business, whether you’re moving upmarket or adding products…