Knowledge management

Article

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

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Customer self-service: what it is, why it’s important, and how to get it right Article

Customer self-service: what it is, why it’s important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

8 great FAQ page examples and how to create your own Article

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

Content management vs knowledge management Article

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

What is knowledge management? A guide for 2021 & beyond Article

What is knowledge management? A guide for 2021 & beyond

A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.

The best knowledge management system examples, types, and tools Article

The best knowledge management system examples, types, and tools

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

10 basic strategies for creating & designing a knowledge base Article

10 basic strategies for creating & designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

Knowledge management maturity: Tips for leveling up Article

Knowledge management maturity: Tips for leveling up

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.