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5 min read
Bridge the AI gap in HR: Why employee buy-in is critical
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
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Put a spring in your step with the latest integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. LMS Conversation…
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5 min read
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
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4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
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3 min read
What is chatbot automation? + Benefits and features
What is chatbot automation? Chatbot automation uses artificial intelligence (AI) to mimic human interactions and automate…
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4 min read
Stay competitive: 3 AI investments CX trendsetters use to surge ahead
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
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3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
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4 min read
The AI advantage: How CX leaders are freed up to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
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5 min read
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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3 min read
Think like a startup, scale like an enterprise: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
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5 min read
The next wave of AI agents is here: Are you ready to implement it?
This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…
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8 min read
What is a cloud call center and how does it work?
What is a cloud call center? A cloud call center, or cloud-based call center, is a…
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2 min read
10 essential books and podcasts for CX leaders in 2025
Selected by our team of CX experts, these ten books and podcasts will provide both inspiration…
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4 min read
Personal AI is next in line to disrupt CX - here's how to prepare
AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.
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6 min read
Voice AI’s big year — the secret to more scalable CX in 2025
Voice AI is taking center stage in 2025. According to our research, nearly 80 percent of…
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12 min read
Escalation management: Best practices + how to manage it
Escalation management can help organizations solve customer issues quickly and efficiently. Learn how you can bring it to your organization.
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2 min read
Human-centric AI adoption powers startups to scale strategically
Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…
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