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6 min read

Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Article
3 min read

The AI-powered future of CX and EX is here—let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.

Article
1 min read

Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

Article

Zendesk completes acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences.

Article
2 min read

Top 35 customer service and support podcasts for 2024

Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Customer win-back campaigns: How to build one + 10 templates

Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.

Article
3 min read

Enhancing the agent experience with Tymeshift’s newest features

Check out Tymeshift's newest features, ready to help larger service teams and lower costs.

Podcast
1 min read

Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

Out with the old, in with the new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

Partnering for progress: Exploring Zendesk’s Technical Community

Discover a place where Zendesk Partners from across the world can come together to collaborate, learn, and grow.

Article
5 min read

How to make your Marketplace listing shine

Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.

Article
4 min read

Elevating demand generation in your business

Connect GTM Partners with the resources and solutions they need to reach potential customers.

Article
5 min read

(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand

Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.

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