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1 min read

Three things to keep in mind when recruiting customer service agents

Here are some key activities for everyone involved in the process to make sure you’re effectively recruiting customer service agents

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3 min read

Omnichannel vs. the other way

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

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12 min read

Harness the power of parenting at work

Returning to work for new mom Serena Williams meant hitting the tennis court for the French…

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2 min read

Announcing the Zendesk and WhatsApp Integration

We’re excited to announce the launch of our integration with WhatsApp Business Solution

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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6 min read

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

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5 min read

When is it best to use chatbots vs. humans for customer service?

A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case.

Article
8 min read

What women leaders bring to contact centers

Sarah Stealey Reed remembers a pivotal moment in her career as a contact center leader. She…

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8 min read

The weight of emotional labor in the workplace

Nearly a year ago, Gemma Hartley shook the Internet with her article, “Women aren’t nags—We’re just…

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8 min read

Our technology is only as empathetic as we are

I’ve been to SXSW Interactive six times. Maybe it’s just me, but for many years I…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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2 min read

What to consider before you offer global support training

Global support training, when done correctly, can ensure you continue to provide great support as you expand to new regions

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5 min read

5 benefits of using Zoom for remote customer support

Provide more in-depth and personalized remote support with Zoom and Zendesk integrations.

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7 min read

Growing up vs. adulting: the journey toward adulthood has changed

A few months ago, I learned about adulting—the modern term for twenty-somethings engaging in adult-like behavior.…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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5 min read

Stairway to success: How to grow in your support role

Agent turnover can be a real problem for support teams worldwide. Manila-based Tier 2 agent Esperanza "Zsa" Trias shares her tips on charting a career path in customer service.

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4 min read

Can chatbots make the insurance industry more human?

Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.

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4 min read

Agents need cross-channel communication

Here's why omnichannel support for agents and customers is a necessity

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3 min read

The consequences of bad customer service

Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.

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5 min read

How to elevate others at work

We all know one or two people like this at work. They walk in and—shazam—the room…