Best practices
Strategies, how-tos, and ideas to inspire you.
Latest stories
Article
1 min read
Agent performance: What it is + 25 metrics to track
Agent performance is directly tied to customer retention and operational efficiency. Learn important metrics and how to improve agent performance.
Article
4 min read
Why AI agents mark a massive change in CX
Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
Article
1 min read
Employee leave: An essential guide for 2025
Employee leave is a fact of life across all industries, including customer service. Discover who qualifies for leaves of absence and learn more about them in our comprehensive guide.
Article
3 min read
The new era of AI-powered Workforce Engagement Management
Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
1 min read
Customer data protection: 10 tips to keep information safe
Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.
Article
9 min read
AI-powered efficiency for startups
What startups can do now to set a good foundation for the future.
Article
7 min read
What is computer telephony integration (CTI)? A guide
Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Article
2 min read
Workforce engagement management (WEM): An essential guide
Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.
Article
4 min read
The humanizing power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Article
6 min read
What is quality assurance (QA)? A complete guide
Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Article
7 min read
New integrations springing to life
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
1 min read
Quality monitoring: Crucial best practices
Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.
Article
7 min read
Customer experience manager: Role, skills, salary, and more
Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.
Article
4 min read
What's new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
Article
4 min read
Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner
Here’s how to make the most of your partnership with Zendesk.
Article
1 min read
The customer experience jackpot: How Zendesk is winning big with AI
Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.
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