Best practices
Strategies, how-tos, and ideas to inspire you.
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Article
1 min read
How to create a customer service QA program + checklist
Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.
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The ultimate guide to improve your service efficiency with Zendesk AI
Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.
Article
1 min read
What is customer intent? A complete guide
Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.
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Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Article
4 min read
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
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Assist your agents to solve issues faster with Zendesk AI
From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.
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Automate your customer service experiences with Zendesk AI
Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.
Article
4 min read
Lead the way: Mastering Zendesk Partner lead management
Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.
Article
6 min read
Scorchin' hot new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
The top 5 Sparkly apps every Zendesk user needs
From streamlining tasks to delivering real-time insights, these apps empower customer support teams to work smarter and shine brighter.
Article
2 min read
Customer service QA automation: How AI can streamline QA
Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Article
9 min read
Workforce planning: Definition, benefits, + best practices
Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.
Article
1 min read
Workforce management terms: The complete A-Z glossary
Discover the key workforce management terms you need to know with our comprehensive glossary.
Article
8 min read
How to build a QA scorecard: Examples + template
A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.
Article
1 min read
How to create better employee experiences with Zendesk Marketplace apps
Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.
Article
1 min read
Customer experience automation (CXA): Definition + examples
Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.
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