Customer experience
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Article
6 min read
How Zendesk uses agentic AI to deliver instant, human-like support at scale
We use what we build. Zendesk’s own support team runs on the same agentic AI and…
Article
5 min read
Everyone’s launching AI agents. Few are ready for them.
Just a few years ago AI agents might have felt like something out of a science…
Article
5 min read
Zendesk AI Effect: 3 benefits you can’t afford to miss
Customers who contact your business with an issue or request—and walk away with a smile. Agents…
4 min read
Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact
AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…
Article
5 min read
Enter your resolution era with Zendesk’s agentic AI
AI has completely changed what customers expect from support. When your smart home assistant can tell…
Article
5 min read
The power of listening: 3 ways Lush drives brand growth with CX
Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…
Article
4 min read
Designing the future of CX: 3 ways Notion creates seamless experiences
What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…
Article
4 min read
How Twilio and Match Group elevate CX with human-centric AI
Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…
Podcast
21 min read
Mastering the art of discovery commerce with TikTok Shop
Discovery commerce is turning the traditional shopping experience on its head. Instead of searching for specific…
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Article
4 min read
Ignore AI in CX? You’ll lose Gen Z and millennials fast
Do customers find you on TikTok, or buy your products from content creators on LTK? Do…
Article
4 min read
How Canva closes the CX loop: 4 key steps
In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…
Article
4 min read
AI will transform CX as we know it—and we’re already well underway
Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…
Article
5 min read
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
Article
5 min read
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
Article
4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
Reports
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Article
4 min read
Stay competitive: 3 AI investments CX trendsetters use to surge ahead
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
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