Retail
Resources for how to keep retail and e-commerce customers happy.
Latest stories
Article
3 min read
How to cut retail customer service costs with artificial intelligence
Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.
White Paper
Zendesk ROI case study: Lush
See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.
Infographic
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
White Paper
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
2 min read
10 ways to boost retail customer engagement in 2025
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
Article
1 min read
Top 5 retail trends to watch for in 2025
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Article
11 min read
What is omnichannel retail? Definition, examples, and trends
Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.
Infographic
3 min read
Top retail trend to watch: Omnichannel CX
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
Article
5 min read
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Article
5 min read
Let's get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
Article
4 min read
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.
Article
4 min read
Make the holiday shopping season merry with great retail CX
The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.
White Paper
5 things you can do now to create better retail CX
After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.
Article
5 min read
5 top reasons why retailers need an endless aisle solution now
An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
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