Retail
Resources for how to keep retail and e-commerce customers happy.
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What is omnichannel retail? Definition, examples, and trends
Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.
Top retail trend to watch: Omnichannel CX
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Let's get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
Pop-up stores bring the best of both worlds to omnichannel retail
Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.
Make the holiday shopping season merry with great retail CX
The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.
5 things you can do now to create better retail CX
After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.
5 top reasons why retailers need an endless aisle solution now
An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.
How AI can make an immediate impact for retailers this holiday season
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
Top 3 things retailers are missing in digital CX
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Retail customer experience guide for 2023: Tips + strategies
From personalized service to seamless checkout, create an exceptional customer experience in retail. Learn how to improve your strategy and boost loyalty today.
6 ways for small and mid-sized retailers to improve customer experience
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
How "The Great Compression" can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise.
How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
Refitting retail service and support
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
Customer service trends in media and entertainment
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…