Startups
Think like a startup, scale like an enterprise: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
Latest stories
Article
4 min read
7 key CX metrics every startup should track
Not sure where to get started tracking your CX? You’ve come to the right place. We…
Article
5 min read
5 superpowers AI gives startup teams
Think adopting AI is all about immediate ROI? That may be true for some CX teams,…
Article
4 min read
3 things startups get wrong about customer support
It’s been a busy quarter. Sales are up and you’ve onboarded a whole set of new…
Article
2 min read
Human-centric AI adoption powers startups to scale strategically
Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
Article
5 min read
Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen
The entrepreneur explains how he and his co-founder revolutionized real estate, highlighting lessons he learned and strategies for success.
Article
4 min read
From failed startup to finding product-market fit: Thoropass Founder Sam Li shares his journey
The entrepreneur explains how he bounced back and went on to raise $98 million, highlighting lessons he learned along the way and strategies for success.
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