Skip to main content

Startups


Latest stories

Article
6 min read

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

Article
4 min read

Startup Central — How CodeSignal is removing bias from the hiring process

When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…

Article
8 min read

Beginner's guide to the sales process for startups

For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.

Article
6 min read

What do successful startups have in common? They prioritize CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

Article
6 min read

Startup Central — Tips for leading with compassion with Bunch.ai and monday.com

How managers can lead with compassion during difficult times.

Article
4 min read

Startup Central — How to stay connected to your customers with Digit, Fandom, and Lever

In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.

Article
7 min read

Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi

I had the pleasure to sit down with Moe AlKadi, co-founder and CEO of Sibly, and…

Article
3 min read

Startup Central: How customers can be your way into YC

Lessons from a YC partner on how customers can help you stand out.

Article
7 min read

How to build a brand that will evolve with your business

You’ve landed on the Big Idea, or at least that’s what you and your fellow sleep-deprived…

Article
8 min read

More than metrics: What VCs are looking for in a SaaS startup

Most startups are hungry for investment from venture capitalists (VCs)—for the funds, but also for their…

Article
8 min read

Is it time for your startup to form a customer advisory board?

A customer advisory board (CAB) is a highly specific animal, with a focused, strategic reason for…

Article
8 min read

The startup psychologist: It’s easy to bake your issues into your company

The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…

Article
13 min read

Founders are leaning in to service when launching customer-focused startups

How startups can leverage customer feedback to build better relationships

Article
8 min read

The startup spouse: a view from the other side of bed

Over half a million people become entrepreneurs in the United States each month. That’s a lot…

Article
10 min read

9 questions to ask before starting up with coworkers

It may seem natural to start up a business with a colleague. You already know each…

Article
4 min read

The magic of a good business partnership: don’t start out as friends

Penn and Teller are a fantastic example of how business partners can be successful when their…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.