Vote 2020: Empower your employees to use their voices บทความ

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

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Faster, better, stronger—how smart uses of tech make all the difference in CX บทความ

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team บทความ

Become a CX Champion—Best practices for you and your team

ESG Research ระบุจุดที่บริษัทต่างๆ กำลังยกระดับเกม CX ของพวกเขา—และจุดที่พวกเขายังคงเป็นรองอยู่

The impact of empowered support teams on small-business CX บทความ

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Delighting customers with modern customer experiences บทความ

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

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Sales process fundamentals: A guide to consistently closing deals in a changing world

Sales process fundamentals: A guide to consistently closing deals in a changing world

Get your sales team on the right track by building a clear, easy-to-adopt sales process.

Which sales methodology should you choose to execute on your sales process? บทความ

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers บทความ

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now บทความ

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success บทความ

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success บทความ

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

4 ways Zendesk can make your life easier ASAP บทความ

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

How we work: the employee experience reimagined บทความ

How we work: the employee experience reimagined

Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.

A guide to customer service reports บทความ

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

What is IVR, and how does it improve the customer support experience? บทความ

What is IVR, and how does it improve the customer support experience?

IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.

9 customer service gifs that explain a day in the life of a support agent บทความ

9 customer service gifs that explain a day in the life of a support agent

Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.

How to be customer obsessed บทความ

How to be customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Why customer courtesy matters (and 8 tips on how to nail it) บทความ

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

Customer facing roles 101: everything you need to know บทความ

Customer facing roles 101: everything you need to know

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Integrations galore บทความ

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

What omnichannel really means บทความ

What omnichannel really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

Everything you need to know about customer value บทความ

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

The contact center and customer service

The contact center and customer service

Gain an understanding of contact center services and how a contact center boosts customer satisfaction.

Understanding call center burnout บทความ

Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

Why Cloud 100 startups are investing in CX บทความ

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

How to anticipate your customer needs and solve them บทความ

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups บทความ

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews บทความ

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

How GiveDirectly grants cash, and the dignity of choice, to program recipients บทความ

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive บทความ

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.