บทความ Vote 2020: Empower your employees to use their voices
Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
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บทความ Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
บทความ Become a CX Champion—Best practices for you and your team
ESG Research ระบุจุดที่บริษัทต่างๆ กำลังยกระดับเกม CX ของพวกเขา—และจุดที่พวกเขายังคงเป็นรองอยู่
บทความ The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
บทความ Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
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Sales process fundamentals: A guide to consistently closing deals in a changing world
Get your sales team on the right track by building a clear, easy-to-adopt sales process.
บทความ Which sales methodology should you choose to execute on your sales process?
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
บทความ The 5 sales process steps that turn prospects into customers
When you set off on a road trip, you have a vehicle and a road map.…
บทความ Updating “always be closing” for 2020: 10 sales stats you need to know now
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Guides, research, and more
บทความ How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
บทความ How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
25 Ways Governments Innovated Their CX Strategy During COVID-19
For some governments, crisis is an opportunity for improvement. While business as usual has proven to…
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บทความ 4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
บทความ How we work: the employee experience reimagined
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
บทความ A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
บทความ What is IVR, and how does it improve the customer support experience?
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
บทความ 9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
บทความ How to be customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
บทความ Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
บทความ Customer facing roles 101: everything you need to know
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
บทความ Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
บทความ What omnichannel really means
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
บทความ Everything you need to know about customer value
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
The contact center and customer service
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
บทความ Understanding call center burnout
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
บทความ Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
บทความ How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
บทความ An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
บทความ A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
บทความ How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
บทความ 3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.