บทความ The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
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บทความ Elevate your ecommerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
บทความ 5 startup lessons from Alexis Ohanian of Reddit, Seven Seven Six
The Reddit co-founder sat down for an intimate conversation about the ups and downs of the startup journey. Grab a cup of coffee and dive in.
บทความ How to calculate customer retention rate + other retention metrics
While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.
บทความ ผลกระทบของทีมฝ่ายสนับสนุนที่มีศักยภาพต่อ CX สำหรับธุรกิจขนาดเล็ก
เรียนรู้วิธีจัดตั้งเจ้าหน้าที่ตัวแทนฝ่ายสนับสนุนเพื่อความสำเร็จในการส่งมอบเครื่องมือเพื่อขับเคลื่อนธุรกิจของคุณให้ก้าวหน้า
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Whitepaper The Zendesk Sales Trends Report 2021
Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.
บทความ 75 motivational sales quotes to pump you up
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
บทความ Lead generation: What it is and how to master it
Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.
บทความ Upselling and cross-selling: Understanding the concepts and building a strategy
Upselling and cross-selling can deepen your customer relationships, but only if you deliver real value.
วัฒนธรรม
บทความ In the quest for a healthier planet, ecosystem restoration offers hope
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
บทความ A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
บทความ How “The Great Compression” can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise
บทความ Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Guides, research, and more
Guide จุดพลิกผันสู่โลกดิจิทัล: SMB จะเร่งความสำเร็จด้าน CX ได้อย่างไรในปี 2021
บริษัทต่างๆ กำลังรีบรับเทคโนโลยีใหม่ๆ เพื่อเข้าถึงลูกค้าและติดต่อกับทีมที่ทำงานนอกสถานที่ รายงานของเราประกอบด้วยแนวทางปฏิบัติที่อ้างอิงจากข้อมูลเพื่อช่วยให้คุณตามทัน
Guide จุดพลิกผันสู่โลกดิจิทัล: ธุรกิจขนาดกลางถึงใหญ่จะเร่งความสำเร็จด้าน CX ได้อย่างไรในปี 2021
บริษัทต่างๆ กำลังรีบรับเทคโนโลยีใหม่ๆ เพื่อเข้าถึงลูกค้าและติดต่อกับทีมที่ทำงานนอกสถานที่ รายงานของเราประกอบด้วยแนวทางปฏิบัติที่อ้างอิงจากข้อมูลเพื่อช่วยให้คุณตามทัน
Whitepaper การบริการลูกค้าที่สนทนามากขึ้น
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
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บทความ 7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…
บทความ Creating an FAQ page? Here’s what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
บทความ Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
บทความ What is CX and how has it changed in 2021?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
บทความ How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
บทความ Customer self-service: A guide to helping your customers help themselves
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
บทความ The ultimate guide to call centers
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.
บทความ Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
บทความ Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
บทความ How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
บทความ The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
บทความ Customer feedback: Get it, organize it, and make it work for you
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
บทความ Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
บทความ The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
บทความ Want to be a call center representative? Here’s what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
บทความ How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
บทความ 5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
บทความ The ultimate guide to cloud computing for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
บทความ The customer testimonial playbook: How to make customers your best advocates
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
บทความ The best templates for dealing with angry customers via email, phone, and chat
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.