The Museum of Annoying Experiences บทความ

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

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Elevate your ecommerce business with Zendesk integrations บทความ

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

5 startup lessons from Alexis Ohanian of Reddit, Seven Seven Six บทความ

5 startup lessons from Alexis Ohanian of Reddit, Seven Seven Six

The Reddit co-founder sat down for an intimate conversation about the ups and downs of the startup journey. Grab a cup of coffee and dive in.

How to calculate customer retention rate + other retention metrics บทความ

How to calculate customer retention rate + other retention metrics

While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.

ผลกระทบของทีมฝ่ายสนับสนุนที่มีศักยภาพต่อ CX สำหรับธุรกิจขนาดเล็ก บทความ

ผลกระทบของทีมฝ่ายสนับสนุนที่มีศักยภาพต่อ CX สำหรับธุรกิจขนาดเล็ก

เรียนรู้วิธีจัดตั้งเจ้าหน้าที่ตัวแทนฝ่ายสนับสนุนเพื่อความสำเร็จในการส่งมอบเครื่องมือเพื่อขับเคลื่อนธุรกิจของคุณให้ก้าวหน้า

ฝ่ายขาย

The Zendesk Sales Trends Report 2021 Whitepaper

The Zendesk Sales Trends Report 2021

Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.

75 motivational sales quotes to pump you up บทความ

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it บทความ

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy บทความ

Upselling and cross-selling: Understanding the concepts and building a strategy

Upselling and cross-selling can deepen your customer relationships, but only if you deliver real value.

วัฒนธรรม

In the quest for a healthier planet, ecosystem restoration offers hope บทความ

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture บทความ

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX บทความ

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success บทความ

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

จุดพลิกผันสู่โลกดิจิทัล: SMB จะเร่งความสำเร็จด้าน CX ได้อย่างไรในปี 2021 Guide

จุดพลิกผันสู่โลกดิจิทัล: SMB จะเร่งความสำเร็จด้าน CX ได้อย่างไรในปี 2021

บริษัทต่างๆ กำลังรีบรับเทคโนโลยีใหม่ๆ เพื่อเข้าถึงลูกค้าและติดต่อกับทีมที่ทำงานนอกสถานที่ รายงานของเราประกอบด้วยแนวทางปฏิบัติที่อ้างอิงจากข้อมูลเพื่อช่วยให้คุณตามทัน

จุดพลิกผันสู่โลกดิจิทัล: ธุรกิจขนาดกลางถึงใหญ่จะเร่งความสำเร็จด้าน CX ได้อย่างไรในปี 2021 Guide

จุดพลิกผันสู่โลกดิจิทัล: ธุรกิจขนาดกลางถึงใหญ่จะเร่งความสำเร็จด้าน CX ได้อย่างไรในปี 2021

บริษัทต่างๆ กำลังรีบรับเทคโนโลยีใหม่ๆ เพื่อเข้าถึงลูกค้าและติดต่อกับทีมที่ทำงานนอกสถานที่ รายงานของเราประกอบด้วยแนวทางปฏิบัติที่อ้างอิงจากข้อมูลเพื่อช่วยให้คุณตามทัน

การบริการลูกค้าที่สนทนามากขึ้น Whitepaper

การบริการลูกค้าที่สนทนามากขึ้น

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

7 customer service trends to follow in 2021 บทความ

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

Creating an FAQ page? Here’s what you need to know. บทความ

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Mass email marketing is not dead: tips for winning บทความ

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

What is CX and how has it changed in 2021? บทความ

What is CX and how has it changed in 2021?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

How Ameelio serves a chronically under-served population using Zendesk บทความ

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Customer self-service: A guide to helping your customers help themselves บทความ

Customer self-service: A guide to helping your customers help themselves

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

The ultimate guide to call centers บทความ

The ultimate guide to call centers

Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.

Millennials vs. Gen Z: How their customer service expectations compare บทความ

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

Achieve quick ROI on your CX: How small businesses innovate at scale บทความ

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

How to leverage data and personalization throughout the customer lifecycle บทความ

How to leverage data and personalization throughout the customer lifecycle

Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.

The 8 best FAQ page examples (and how to make your own) บทความ

The 8 best FAQ page examples (and how to make your own)

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

Customer feedback: Get it, organize it, and make it work for you บทความ

Customer feedback: Get it, organize it, and make it work for you

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

Never fear, integrations are here บทความ

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

The 12 best call center software of 2021 (according to users) บทความ

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Want to be a call center representative? Here’s what you need to know. บทความ

Want to be a call center representative? Here’s what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

How social advocacy is shaping retail consumer trends บทความ

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

5 examples of bad customer service (and how to be great instead) บทความ

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

The ultimate guide to cloud computing for customer service teams บทความ

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

The customer testimonial playbook: How to make customers your best advocates บทความ

The customer testimonial playbook: How to make customers your best advocates

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

The best templates for dealing with angry customers via email, phone, and chat บทความ

The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.