Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research ระบุจุดที่บริษัทต่างๆ กำลังยกระดับเกม CX ของพวกเขา—และจุดที่พวกเขายังคงเป็นรองอยู่
Learn how to set support agents up for success, giving them the tools to drive your business forward.
The customer has changed and so have their expectations on what customer experience means to them.…
Get your sales team on the right track by building a clear, easy-to-adopt sales process.
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
When you set off on a road trip, you have a vehicle and a road map.…
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Guides, research, and more
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
For some governments, crisis is an opportunity for improvement. While business as usual has proven to…
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Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Discover the reports that help you better understand and improve the customer experience.
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.