Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
We're wrapping up summer and preparing for fall with some brand new integrations
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how.
It’s good to offer all support channels, but not all the time, and not everywhere
We’re closing out July with some great new integrations
Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
Measuring sales productivity has always been an important activity for sales managers. Now that businesses are more data-driven, it is even more crucial for every sales team to have effective productivity tracking practices. Fortunately, it doesn’t have to be hard to implement measures that show where your reps are wasting time, and where they should […]
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits.
Learn about some great new apps to help improve and extend your Zendesk experience
There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale.
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within our current understanding of customer service
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
There are some basics to think about when it comes to using data to improve operations across multiple channels.
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.