Article
Latest stories
Article
19 min read
How to turn customers into brand evangelists: a customer experience guide to the promoter economy
This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.
Article
8 min read
The art of the unbiased interview
You may think you know how to conduct an unbiased interview, but chances are you've slipped…
Article
2 min read
Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams
It happens all the time in business. Something changes: a mobile gaming company ships a new…
Article
10 min read
Updates to our Terms of Service and Privacy Policy
At Zendesk, we’re committed to assisting our customers with building better relationships with their customers. We…
Article
5 min read
Treat yo’ self to these 15 new apps and integrations
This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…
Article
2 min read
Caught on video: The Zendesk rebrand
The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…
Article
2 min read
Introducing the new Zendesk: Built for better customer relationships
Zendesk has evolved from a customer service product to a family of products for improving customer…
Article
6 min read
Why new college grads should try a customer support career
Customer support agents gain a wide range of skills that can lead to big opportunities
Article
2 min read
Important update to the Zendesk DMARC policy
As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
1 min read
Please forward our letters: introducing our new Bengaluru office
Find out more about the new India office
Article
7 min read
When the mid-life career crisis hits
A mid-life crisis doesn't always mean a sports car or an affair. A mid-life career crisis…
Article
1 min read
How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article
1 min read
Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Article
5 min read
How to treat people: advice from volunteer managers and customer service
Volunteer managers and customer service professionals have something big in common: they know how to treat…
Article
7 min read
Leaders, use empathetic language when talking to remote workers
Leaders need to use more empathetic language when talking to remote workers. Choose your words with…
Article
3 min read
Tip of the week: A guide to Help Center for Web Portal users
This Zendesk Tip of the Week will help you transition from Web Portal to Help Center
Article
5 min read
How to onboard and train new customer service reps
Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.