Sales and support automation
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Latest stories
Guide Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
Article Customer service trends: faster, cheaper, and more human
Customers want service that is both fast and human. Those two ideas might seem at odds…
Article How Discord scaled to support 46m monthly active users
As its community exploded to 150M users in under three years, Discord – one of the…
Article Expert Roundtable: How AI Creates Better, Proactive Customer Experiences
From chatbots to intelligent recommendation engines, AI has helped speed up customer service for both customers…
Article Expert Series: How to drive more automated resolutions with Answer Bot
As your agents continue to grow their expertise, how can you make sure that knowledge benefits…
Article How Dollar Shave Club implemented AI with Zendesk
Artificial intelligence is likely to touch every aspect of our lives, including the way we experience…
Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…
Article How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…