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4 min read

The importance of friendly customer service: 6 tips from Zappos

Friendly customer service is treating customers with empathy and going the extra mile to meet their…

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3 min read

Tip of the Week: Automations vs. Triggers – When To Use What

Recently, we shared two tips on some automated functions within Zendesk. We described how to use…

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Talking Customer Engagement, Business, and APIs with Robert Scoble

I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and…

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1 min read

Thanks for Meeting Us Around the World

Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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3 min read

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

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2 min read

Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

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1 min read

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

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Español, Deutsch, ??, Français Anybody?

Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…

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Thank You Down Under and Big Apple

A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Zengirl and the Machine

Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…

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1 min read

Tasks have arrived

[Editor’s note: This help articles previously linked to from this post have since been replaced. For…

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2 min read

Zendesk, First Month in Technical Review

Zendesk has been running in production for a month now. From a technicians perspective, going into…

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