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6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
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7 min read
What is Net Promoter Score (NPS)? A complete guide
Companies looking to gather customer insights often invest huge amounts of financial and human resources in…
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1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
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Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article
4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
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3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
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Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
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Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
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2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
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1 min read
Forrester Names Zendesk a 'Strong Performer'
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
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Customer service management: Key benefits and strategies
Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.
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1 min read
Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Article
10 min read
Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
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3 min read
Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
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2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
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1 min read
Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
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