Internal support
Why enterprise companies’ employees need help desk software
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
Latest stories
Article Internal customer service: How to improve the employee experience
Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
White Paper Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Article How Slack changed the way we work by putting the customer experience first
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Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
How Zendesk helps HR teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Article Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…