Internal support
Why enterprise companies’ employees need help desk software
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
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Guide Internal customer service: How to improve the employee experience
Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
White Paper Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Guide How to structure your customer support organization
What does a successful customer support team look and feel like? How can companies deliver good…
Article How Slack changed the way we work by putting the customer experience first
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Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Article Research links volunteering with happier employees and customers
Volunteering does good and it feels good, but what’s more surprising is that it also makes…