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3 min read
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
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5 min read
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
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4 min read
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
Article
5 min read
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
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IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Article
6 min read
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
Article
2 min read
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
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1 min read
Top 5 retail trends to watch for in 2025
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
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3 min read
Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Why the right product and the right product story work hand-in-hand.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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2 min read
Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
Article
6 min read
Nothing sweeter than new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
6 min read
15 winning customer service phrases (+ 9 to avoid)
Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.
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11 min read
What is omnichannel retail? Definition, examples, and trends
Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.
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12 min read
20 customer thank you card examples (+ tips for writing them)
Show your customers how much their business means to you with our thank you note samples and email templates.
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2 min read
Yext founder Howard Lerman on why customer-centric companies are built to last
Learn how Yext became a leading enterprise B2B SaaS company courted by Google.
Article
6 min read
35 customer experience statistics to know for 2025
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.
Article
10 min read
Employee turnover: What it is and how to calculate it
Employee turnover is the rate at which employees leave your company and need to be replaced. Learn how turnover impacts performance with this guide.
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