Article
Latest stories
Article
4 min read
Why “valuation is B.S.” to Truora founder Daniel Bilbao
A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.
Article
3 min read
Get down to brass tacks on AI, customer experience
Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Article
4 min read
April integrations bring new innovations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
4 min read
Era of intelligent CX: Zendesk to unveil new AI capabilities
At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.
Article
3 min read
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
Article
5 min read
The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
Article
9 min read
AI in the workplace: Future-proofing operations + benefits
Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.
Article
3 min read
Unlock intelligent CX alongside the best in the business
Zendesk Relate, our annual flagship conference, returns this May to San Francisco. Register to be the first to hear our big, exciting product announcements, to gain an inspiring peek into the future of CX, and hear some real-life success stories.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
6 min read
How AI is boosting agent intelligence—and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
Article
20 min read
Customer journey maps: How to create one (templates + examples)
A customer journey map helps companies understand the entire customer experience. Learn the best practices for creating one and download our free templates.
Article
10 min read
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Article
2 min read
Experience the future of Zendesk AI at Relate
Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.
Article
9 min read
Every company needs to be thinking about generative AI—here’s why
Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.
Article
2 min read
Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.
Article
2 min read
10 ways to boost retail customer engagement in 2026
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
Article
6 min read
Spring into action with new integrations
Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.