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Introducing Agent Status Dashboard
Here's a quick guide to our Agent Status Dashboard for Zendesk WFM rookies and pros alike.
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3 min read
Handling scheduling errors: An easy guide for workforce managers
Whether you're understaffed or overstaffed, we've got you covered. Check out this guide on handling scheduling errors.
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3 min read
How to forecast in 4 simple ways
Getting forecasting right takes work. If you're trying to do it manually, this is the article for you.
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4 min read
Why employee Net Promoter Score® matters but doesn't tell the whole story
Everybody in HR knows the eNPS is a big deal. But at Zendesk, we look at the bigger picture.
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4 min read
Your CX agents are key
Outstanding customer support can turn a negative experience into a lifelong customer.
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3 min read
Why time tracking is better for agents than managers–contrary to popular belief
See how time-tracking can benefit agents more than managers.
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6 min read
10 WFM pain points
As Zendesk WFM’s Partnerships Executive, I have the pleasure of speaking with hundreds of different types…
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1 min read
A trifecta of schedule enhancements
Check out a dynamic trio of scheduling features that make managing schedules more efficient and stress-free.
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6 min read
Staying in control through the chaos of peak season
Peak season is always challenging for support teams. Here are some best practices to help you navigate the chaos.
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3 min read
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
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4 min read
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
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4 min read
The season of giving new integrations
Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
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2 min read
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
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11 min read
5 steps to move from email to Zendesk
Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.
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6 min read
Making work from home sustainable
Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.
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4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.
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5 min read
Here's how customer service teams are actually using AI
From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers
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