Article • 1 min read
A trifecta of schedule enhancements
Check out a dynamic trio of scheduling features that make managing schedules more efficient and stress-free.
By Lilith Shoemaker, Contributing Writer
Last updated May 3, 2024
We are thrilled to introduce an amazing trifecta of schedule features that improve the day-to-day lives of our managers.
The unique agent profile pop-up
Firstly, we’ve streamlined the process for tracking your agents’ assignments. With a simple hover over their profile picture on the Schedule page, you gain instant access to essential details such as their current shift, available workstreams, team affiliations, and even Zendesk groups.
An incredible way to export the draft version of a schedule
Navigating schedule edits has never been easier. Use our import feature seamlessly by exporting the draft schedule, making necessary adjustments, and effortlessly re-importing it.
And the super-useful publish states
Bid farewell to uncertainty regarding published schedules. Our new indicator system leaves no room for doubt. A faded “Published” label signals that everything is up-to-date, while a vibrant blue “Publish” button indicates pending changes awaiting your agents’ attention.
With these enhancements, managing schedules has never been more efficient or stress-free.
