AI and automation

Article
2 min read

Auto QA: How to automate customer service quality assurance

Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.

Podcasts
1 min read

Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

Article
2 min read

Employee onboarding automation process: What it is + benefits

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

Article
1 min read

What is artificial intelligence (AI)? A complete guide

Artificial intelligence has transformed business as we know it, particularly CX. Discover how you can use AI to enhance productivity, lower costs, and create better experiences for customers.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

What are large language models? A guide to LLMs in CX

Discover what large language models are, their use cases, and the future of LLMs and customer service.

Article
1 min read

Knowledge base chatbots: What they are, how to build one & how they’re evolving

Knowledge base chatbots are a quick and simple way to implement AI in your customer support. Discover how they’re evolving into more intelligent AI agents and how to build one yourself.

Article
1 min read

What is complaint management? Key steps + tips

Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.

Article
1 min read

What are NLP chatbots and how do they work?

Discover what NLP chatbots are, how they work, and how generative AI agents are revolutionizing the world of natural language processing.

Infographic
1 min read

Transformative benefits of Zendesk AI for your service operations

As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…

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Article
5 min read

59 AI customer service statistics for 2025

Discover how AI is revolutionizing customer support with 59 AI customer service statistics.

Article
2 min read

Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.

White Paper

The ultimate guide to improve your service efficiency with Zendesk AI

Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

White Paper

Optimize your service operations with Zendesk AI

Discover how you can use Zendesk AI to optimize your customer service operations.

Article
4 min read

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

White Paper

Assist your agents to solve issues faster with Zendesk AI

From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.

White Paper

Automate your customer service experiences with Zendesk AI

Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.

Article
2 min read

Customer service QA automation: How AI can streamline QA

Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.