AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
4 min read
Understanding bot abilities—and limitations
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
Video
Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Article
5 min read
AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
Article
4 min read
How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…
Article
3 min read
Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…
Article
3 min read
Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…
Article
2 min read
How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
Article
2 min read
Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
Article
3 min read
Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
Article
2 min read
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article
8 min read
Ticket deflection: Enhance your self-service with AI
Boost customer satisfaction and enable your customer support agents to accomplish more with an effective ticket deflection strategy.
Article
Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article
1 min read
How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
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