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AI and automation

From bots to intelligent workflows, see how AI is transforming business.


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How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

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2 min read

Here's how AI tools can help you manage your knowledge base

Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.

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4 min read

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities. In the…

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9 min read

What is 24/7 support?

Demand for 24/7 support is almost certainly going to come as your business grows

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4 min read

Understanding bot abilities—and limitations

The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.

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Meet Answer Bot®

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

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5 min read

AI is what dreams are made of. Just ask Disney.

We talk a lot about artificial intelligence and the impact AI will have on our culture…

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4 min read

How to support your robot co-worker

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…

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3 min read

Why chatbots won’t necessarily replace humans

Chatbots will play a much larger role in customer interactions in the next five years, but…

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3 min read

Introducing Answer Bot®

A a new way for customers to find the answers they seek even faster - introducing…

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2 min read

How will artificial intelligence assist customer service agents?

New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers

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2 min read

Machine learning: a new potential in customer service

Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning

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3 min read

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

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2 min read

How AI is shaping the latest customer support trends

With the growing vigilance of how trends are being affected by automation, we've noted a few…

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8 min read

Ticket deflection: Enhance your self-service with AI

Boost customer satisfaction and enable your customer support agents to accomplish more with an effective ticket deflection strategy.

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Beyond Predictive Analytics: Why the future of AI in sales is prescriptive

Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…

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