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AI and automation

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Beyond Predictive Analytics: Why the future of AI in sales is prescriptive

Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…

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1 min read

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…

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1 min read

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

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4 min read

5 times virtual digital assistants should take the lead with customers

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

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