AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
8 min read
AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalized, and engaging.
Article
4 min read
The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed
CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…
Article
3 min read
Zendesk AI customers build teams of super agents: 3 ways you can too
Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…
Article
5 min read
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
Article
2 min read
AI customer feedback analysis: A complete guide
Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.
Article
5 min read
AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.
Article
1 min read
AI for customer success: Benefits + use cases
Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.
Article
2 min read
What is AutoQA? The smarter way to ensure service quality
Automated quality assurance gives you complete visibility into every customer interaction. Learn how AutoQA helps you deliver consistent service at scale.
Podcasts
1 min read
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
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Article
2 min read
Employee onboarding automation process: What it is + benefits
Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.
Article
1 min read
What is artificial intelligence (AI)? A complete guide
Artificial intelligence has transformed business as we know it, particularly CX. Discover how you can use AI to enhance productivity, lower costs, and create better experiences for customers.
Article
9 min read
What are large language models? A guide to LLMs in CX
Discover what large language models are, their use cases, and the future of LLMs and customer service.
Article
1 min read
Knowledge base chatbots: What they are, how to build one & how they’re evolving
Knowledge base chatbots are a quick and simple way to implement AI in your customer support. Discover how they’re evolving into more intelligent AI agents and how to build one yourself.
Article
1 min read
What is complaint management? Key steps + tips
Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.
Article
1 min read
What are NLP chatbots and how do they work?
Discover what NLP chatbots are, how they work, and how generative AI agents are revolutionizing the world of natural language processing.
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
Article
5 min read
59 AI customer service statistics for 2026
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
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