Best practices
Strategies, how-tos, and ideas to inspire you.
Latest stories
Article
9 min read
Intelligent automation (IA) benefits, components, and examples
Olivia is a customer service agent at a bustling, understaffed customer service department.
Article
6 min read
Intelligent call routing: How it works and best practices
Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.
Article
3 min read
Revenue churn: What it is + how to calculate it
Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.
Article
6 min read
Falling for February integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
The AI-powered future of CX and EX is here—let us be your guide
The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.
Article
3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
Article
7 min read
Out with the old, in with the new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
Partnering for progress: Exploring Zendesk’s Technical Community
Discover a place where Zendesk Partners from across the world can come together to collaborate, learn, and grow.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
How to make your Marketplace listing shine
Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.
Article
4 min read
Elevating demand generation in your business
Connect GTM Partners with the resources and solutions they need to reach potential customers.
Article
5 min read
(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand
Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.
Article
5 min read
AI call center: How voice and digital channels are changing CX
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
1 min read
Employee onboarding: Complete 2026 guide, process, and 6 free checklists
An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.
Article
8 min read
Agent scheduling: Benefits + best practices
Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.
Article
1 min read
Customer data privacy: A CX guide for 2026
Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.
Article
1 min read
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
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