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Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article
5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article
1 min read
The Multi-Channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
Article
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Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Infographic
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Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Infographic
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Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
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