Employee service
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5 min read
HR and IT fusion teams are the future
The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…
Article
4 min read
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…
Article
5 min read
Knowledge has evolved: 4 tips to help service leaders catch up
Knowledge guides every service interaction—whether it’s a customer returning an item, an AI agent escalating an…
Article
5 min read
Advancing the Resolution Platform to set a new standard for service
Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
5 min read
Why IT leaders are eyeing XLAs to enhance employee experience
For decades, Service Level Agreements (SLAs) have held IT teams accountable to measurable targets—respond within an…
Article
6 min read
The hidden costs and complexities of building AI for service
When it comes to AI agents, companies are once again grappling with the age-old question: should…
Article
5 min read
Unlocking new possibilities: Revolutionizing service with the Zendesk AI MCP client
Customer support interactions heavily depend on personalized, real-time information, like order statuses, account details, interaction history,…
Reports
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Article
What is employee service? A complete guide
Employee service definition Employee service refers to the internal support and resources a business provides its…
Article
2 min read
Zendesk AI + GPT-5: Setting the pace for the next generation of support
At Zendesk, our platform helps businesses deliver fast, accurate resolutions with less effort. And at the…
Article
4 min read
It’s time to rethink accountability for service teams
Too often, customer and employee service leaders mistake accountability for policing—a way to catch mistakes and…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
4 min read
These in-demand skills will define the future of HR teams
It wasn’t that long ago that you had to walk into an HR office to get…
Reports
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving—and the next three years will be consequential for HR…
Article
3 min read
86% of IT leaders rank employee service as a top priority. Here are their next steps.
Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…
Article
4 min read
Meet the all-new Zendesk Employee Service Suite
The way we work is changing faster than ever. Employees are navigating hybrid and remote work…
Article
5 min read
Inside Dutch Bros HR: Embracing failure to redefine employee service
What does it take to be one of the fastest-growing companies in the U.S.? It’s more…
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