Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…

Good customer service applies to any department, and it encourages the kind of interactions that help…

Get customer service management right to improve employee retention and customer loyalty.

I went through my years in IT support never knowing the difference between incidents and problems.…

Read the Zendesk Customer Experience Trends Report.

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.