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Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


Latest stories

Article
5 min read

Slack kills at onboarding customers: Here’s how

How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Article
2 min read

Conduct an agent satisfaction survey

Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business

Article
3 min read

Top 3 complaints from customer support agents

We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…

Article
3 min read

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

I recently attended a Gartner event in Las Vegas. It was designed to support the business…

Article
2 min read

Community Tip: How to improve feedback loops with automated peer reviews

Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…

Article
16 min read

Employee engagement: Definition, examples, and strategies

Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.

Article
6 min read

How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

Article
4 min read

How retail employee satisfaction affects the bottom line

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…

Article
3 min read

Helping HR create strong relationships

Good customer service applies to any department, and it encourages the kind of interactions that help…

Article
12 min read

Customer service management: Key benefits and strategies

Get customer service management right to improve employee retention and customer loyalty.

Article
3 min read

Simplified IT service management, part 4

I went through my years in IT support never knowing the difference between incidents and problems.…

Article
3 min read

8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

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