Employee service
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories
Article
1 min read
What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
Article
13 min read
Offboarding: Definition + how to offboard an employee
Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.
Article
11 min read
What is employee development, and why is it important?
What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…
Article
1 min read
What is employee well-being and why is it important?
Employee well-being is essential for companies to thrive. Learn how it impacts your business and strategies to prioritize well-being in the workplace.
Article
9 min read
21 ways to improve team productivity
Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.
Article
6 min read
Improving employee experience to improve customer experience
Annette Franz, CCXP, founder and CEO of CX Journey Inc, explains how and why improving the Employee Experience also improves your customer experience.
Article
1 min read
Employee onboarding: What it is, steps, and 6 free checklists
An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.
Article
8 min read
Agent scheduling: Benefits + best practices
Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.
Article
6 min read
23 workforce management metrics to optimize your operations
From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.
Article
1 min read
What is a workforce manager? (+ How to become one)
Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.
Article
1 min read
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Article
4 min read
Enhance the employee experience with Zendesk’s latest innovations
Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Infographic
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
Article
1 min read
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
Article
1 min read
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Podcast
2 min read
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.