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Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


Latest stories

Article
1 min read

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.

Podcast
2 min read

Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace

In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.

Article
15 min read

16 employee engagement survey questions and best practices

Learn how to conduct an employee engagement survey and what questions you should ask.

White Paper

Employee Experience Trends Report 2023

New ways of working require new tools. Download the report to see key trends and insights shaping the workplace in 2023.

Article
2 min read

How AI in the workplace is helping teams do more with less

A recent surge of AI advancements has been a spark of hope in a challenging time. See how teams are using new technologies to control costs and increase employee productivity.

Article
10 min read

What is employee experience management? Best practices + benefits

Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.

Article
5 min read

The value of agent education and training during economic slowdowns

With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.

Article
10 min read

What is employee turnover? Calculation, effects, and prevention tips

Employee turnover is the number of workers leaving your business at any given time—including voluntary and involuntary exits. We’ll explain how to calculate and reduce turnover in your organization.

Article
3 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

White Paper

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

Article
9 min read

Employee satisfaction: What it means and how to improve it

Customer satisfaction is downstream from employee satisfaction. Learn how prioritizing employee well-being can lead to greater engagement and performance.

Article
12 min read

What is employee experience? Guide for the future of work

Build a stronger organization with a bottom-up approach. Listen to your employees and apply their feedback to company goals and decisions to boost employee retention.

Article
12 min read

Employee experience journey mapping: A step-by-step guide

Companies today need to step up for their employees. Discover how employee experience journey mapping can help you improve engagement and inspire your team members to do their best work.

Article
5 min read

How to help customer service teams in multichannel selling

Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?

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