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Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


Latest stories

Article
5 min read

The value of agent education and training during economic slowdowns

With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.

Article
10 min read

What is employee turnover? Calculation, effects, and prevention tips

Employee turnover is the number of workers leaving your business at any given time—including voluntary and involuntary exits. We’ll explain how to calculate and reduce turnover in your organization.

Article
5 min read

Customer Service Week: 8 ideas to celebrate on a budget

Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years.

Article
3 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

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How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

Article
9 min read

Employee satisfaction: What it means and how to improve it

Customer satisfaction is downstream from employee satisfaction. Learn how prioritizing employee well-being can lead to greater engagement and performance.

Article
12 min read

What is employee experience? Guide for the future of work

Build a stronger organization with a bottom-up approach. Listen to your employees and apply their feedback to company goals and decisions to boost employee retention.

Article
12 min read

Employee experience journey mapping: A step-by-step guide

Companies today need to step up for their employees. Discover how employee experience journey mapping can help you improve engagement and inspire your team members to do their best work.

Article
5 min read

How to help customer service teams in multichannel selling

Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?

Article
5 min read

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Article
3 min read

5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

Article
7 min read

3 tips for dealing with abusive customers

Learn how to carefully handle abusive customers and support your team in the face of conflict.

Article
6 min read

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

Article
5 min read

Customer Service Week: 8 ideas to celebrate on a budget

Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.

Article
4 min read

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.

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