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What is a cloud call center? A cloud call center, or cloud-based call center, is a…

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Personal AI is next in line to disrupt CX - here's how to prepare

AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Report: How AI is transforming the economics of customer service

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Escalation management: Best practices + how to manage it

Escalation management can help organizations solve customer issues quickly and efficiently. Learn how you can bring it to your organization.

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Human-centric AI adoption powers startups to scale strategically

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10 essential books and podcasts for IT leaders in 2026

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Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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10 essential books for HR leaders in 2026

These 10 books for HR leaders, curated by our team of experts, will help you enhance…

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Agent copilots: The essential ingredient for AI success in 2026

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New year, new January integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. KiteSuite (Support)…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…

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Latest customer service innovations for 2026

Over the last year, we have seen more change and innovation in the world of support…

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How to improve soft skills in customer service teams

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The role of automation in contact center quality assurance

Unless you’ve been living under a rock these last couple of years, chances are you are…

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What is natural language understanding (NLU)?

Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…