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Article
5 min read
ITSM vs. ESM: Differences between IT and enterprise service management
Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as…
Article
10 min read
AI in contact centers: How technology is shaping the CX
With everything from groceries to rideshares available at the push of a button, today’s customers have…
Article
5 min read
Zendesk AI Effect: 3 benefits you can’t afford to miss
Customers who contact your business with an issue or request—and walk away with a smile. Agents…
4 min read
Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact
AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…
Article
5 min read
What is problem management? A complete guide
Problem management definition Problem management is an aspect of IT service management (ITSM) that focuses on…
Report
5 min read
Closing the AI Trust Gap: Building confidence through responsible innovation
AI is transforming how companies support their customers, but delivering on its promise requires more than…
Article
8 min read
What is agentic AI, and how does it work?
Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…
Article
4 min read
Jumpstart Your June with New Integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Zendesk for…
Article
5 min read
Enter your resolution era with Zendesk’s agentic AI
AI has completely changed what customers expect from support. When your smart home assistant can tell…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
4 min read
These in-demand skills will define the future of HR teams
It wasn’t that long ago that you had to walk into an HR office to get…
Reports
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving—and the next three years will be consequential for HR…
Article
5 min read
The power of listening: 3 ways Lush drives brand growth with CX
Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…
Article
3 min read
86% of IT leaders rank employee service as a top priority. Here are their next steps.
Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…
Article
4 min read
Designing the future of CX: 3 ways Notion creates seamless experiences
What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…
2 min read
The May Edition of New Integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Submitter History…
Article
7 min read
IT services: What they are + 15 types you can use
What are IT services? IT services are the procedures and processes that help businesses manage and…
Article
4 min read
How Twilio and Match Group elevate CX with human-centric AI
Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…
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