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1 min read
10 essential books for HR leaders in 2025
These 10 books for HR leaders, curated by our team of experts, will help you enhance…
Article
4 min read
Agent copilots: The essential ingredient for AI success in 2025
This is part 2 of our AI Readiness series, designed to help CX organizations prepare to…
Article
5 min read
New year, new January integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. KiteSuite (Support)…
Article
3 min read
Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises
Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…
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Article
7 min read
Latest customer service innovations for 2025
Over the last year, we have seen more change and innovation in the world of support…
Article
7 min read
How to improve soft skills in customer service teams
What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…
Article
8 min read
The role of automation in contact center quality assurance
Unless you’ve been living under a rock these last couple of years, chances are you are…
Article
6 min read
What is natural language understanding (NLU)?
Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…
Article
12 min read
Intelligent virtual assistants: The ultimate guide
A version of this article first appeared as a guest post on G2’s Learn Hub. Intelligent…
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4 min read
What is a virtual agent?
What is a virtual agent? A virtual agent—which is used synonymously with “intelligent virtual assistant” or…
Article
3 min read
What is a support bot?
Today’s support chatbots are intelligent, AI-powered game changers In previous articles, we’ve written about virtual agents…
Article
3 min read
Getting started: Bots vs. humans
Not a sci-fi movie villain If you’re apprehensive about automation because you’re concerned it’s going to…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
4 min read
How AI uses feedback loops to learn from its mistakes
The best ideas were grown on the fertile ground of failure. And like the most innovative…
Article
5 min read
What is the experience economy? (Plus experience economy examples)
Over the past few centuries our society has transformed. First thanks to the industrial revolution which…
Article
4 min read
Accelerate your CX in 2025: A 5-step AI readiness checklist
This is part 1 of our AI Readiness series, designed to help CX organizations prepare to…
’Tis the season for December integrations
Workday (Support) Workday helps you provide faster, more accurate employee service with easy access to employee…
Article
7 min read
AI innovation checklist: How leading companies have stayed ahead in 2025
2024 has been a year like no other. AI has moved from buzzword to business-critical, and…
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