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AI in e-commerce: How it’s transforming CX
AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.
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Harvest the power of October's integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Vocal (Support)…
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Lead your call center into the AI era with Zendesk voice
Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…
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What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
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AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
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AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalized, and engaging.
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The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed
CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…
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Zendesk AI customers build teams of super agents: 3 ways you can too
Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…
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Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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63 employee engagement ideas to boost morale and retention
These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.
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The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
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AI customer feedback analysis: A complete guide
Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.
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AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.
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Customer feedback analysis: Overview, steps, + template
Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.
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A guide to support quality assurance in hospitality & travel
For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.
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Top customer service quality assurance interview questions
Considering a career change or want to hire a quality specialist? Take a look at popular customer service QA interview questions and answers.
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How does quality assurance improve customer satisfaction?
It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.
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