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10 best sales management software for small businesses Article

10 best sales management software for small businesses

The right sales CRM can help your team close more deals and boost your business.

6 proven sales techniques that’ll help you turn more leads into customers Article

6 proven sales techniques that’ll help you turn more leads into customers

Close more deals with these tried-and-true tactics that experienced salespeople use on the daily.

The customer is not always right: 5 reasons why & what you can do when they’re wrong Article

The customer is not always right: 5 reasons why & what you can do when they’re wrong

"The customer is always right" is a time-honored business philosophy. But is it true?

MQLs: Understand them to boost your bottom line Article

MQLs: Understand them to boost your bottom line

Understanding your MQLs will help you get the most out of your marketing efforts.

Digital-first customer service—it’s good for customers and the bottom line Article

Digital-first customer service—it’s good for customers and the bottom line

Phone-dominant service solutions are no longer sufficient to meet customers’ needs. Enterprise companies can improve the customer experience and cut operational costs by expanding their digital service offerings.

7 sales prospecting techniques you need to succeed in 2022 Article

7 sales prospecting techniques you need to succeed in 2022

Sales prospecting is as important now as it’s ever been, but to resonate with post-pandemic prospects, you have to update your prospecting strategy.

Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

A focus on mental health can help prepare employees for re-entry Article

A focus on mental health can help prepare employees for re-entry

Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.

What is brand evangelism and how can you inspire it? Article

What is brand evangelism and how can you inspire it?

Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.

Consumer insights: what they are and how to use them Article

Consumer insights: what they are and how to use them

Collect and analyze consumer insights to better understand your buyers, improve your business, and build meaningful relationships with your customers.

3 essential customer service tips that SaaS startups need to know Article

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

What is RCS messaging, and how can it improve CX? Article

What is RCS messaging, and how can it improve CX?

Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.

The future of work for IT teams is supporting hybrid workforces Article

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.

A simple guide to sales analytics (+ key sales metrics to watch) Article

A simple guide to sales analytics (+ key sales metrics to watch)

Sales analytics doesn’t have to be complicated. Get the lowdown on what it means, how to do it right, and why it benefits your team.

Why an AI chatbot should be the gatekeeper to your customer service Article

Why an AI chatbot should be the gatekeeper to your customer service

The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how

Integrations to keep your summer going Article

Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

What retailers are missing in the digital transformation Article

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

Contact management 101: A guide for sales and support teams Article

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

Here’s how companies actually got faster at solving customer issues last year Article

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Why you should use historical data to automate inquiries Article

Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.