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Latest stories Page 10
Article 10 best sales management software for small businesses
The right sales CRM can help your team close more deals and boost your business.
Article 6 proven sales techniques that’ll help you turn more leads into customers
Close more deals with these tried-and-true tactics that experienced salespeople use on the daily.
Article The customer is not always right: 5 reasons why & what you can do when they’re wrong
"The customer is always right" is a time-honored business philosophy. But is it true?
Article MQLs: Understand them to boost your bottom line
Understanding your MQLs will help you get the most out of your marketing efforts.
Article Digital-first customer service—it’s good for customers and the bottom line
Phone-dominant service solutions are no longer sufficient to meet customers’ needs. Enterprise companies can improve the customer experience and cut operational costs by expanding their digital service offerings.
Article 7 sales prospecting techniques you need to succeed in 2022
Sales prospecting is as important now as it’s ever been, but to resonate with post-pandemic prospects, you have to update your prospecting strategy.
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article A focus on mental health can help prepare employees for re-entry
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Article What is brand evangelism and how can you inspire it?
Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.
Article Consumer insights: what they are and how to use them
Collect and analyze consumer insights to better understand your buyers, improve your business, and build meaningful relationships with your customers.
Article 3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Article What is RCS messaging, and how can it improve CX?
Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.
Article The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Article A simple guide to sales analytics (+ key sales metrics to watch)
Sales analytics doesn’t have to be complicated. Get the lowdown on what it means, how to do it right, and why it benefits your team.
Article Why an AI chatbot should be the gatekeeper to your customer service
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
Article Integrations to keep your summer going
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
Article Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.