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Caroline Criado Perez on systemic data bias that counts women out Article

Caroline Criado Perez on systemic data bias that counts women out

Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…

A customer onboarding process guide for 2021 Article

A customer onboarding process guide for 2021

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

11 call center skills for successful call center agents Article

11 call center skills for successful call center agents

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

5 ways AI is helping solve human problems Article

5 ways AI is helping solve human problems

We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Welcome to your one-stop integration shop Article

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Proven ways to deal with high call volume Article

Proven ways to deal with high call volume

High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

CX and COVID-19: What agile companies are doing differently Article

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

5 messaging best practices for a better customer and agent experience Article

5 messaging best practices for a better customer and agent experience

Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.

30 customer success interview questions you should ask every candidate Article

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

Forget the pitch: 9 sales questions to close the deal Article

Forget the pitch: 9 sales questions to close the deal

You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.

4 companies talk CX, changing course, and managing expectations Article

4 companies talk CX, changing course, and managing expectations

Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…

How to successfully onboard a remote customer support team Article

How to successfully onboard a remote customer support team

Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.

7 examples of sales goals for your sales team in 2021 Article

7 examples of sales goals for your sales team in 2021

Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.

5 key things to consider when evaluating a messaging partner Article

5 key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

From 3 years to 8 weeks—digital transformation is speeding up Article

From 3 years to 8 weeks—digital transformation is speeding up

“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

How to show customer appreciation (+ customer gift guide) Article

How to show customer appreciation (+ customer gift guide)

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

How a ticketing tool helps SMBs scale with growth Article

How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

18 customer service videos to improve your customer service skills Article

18 customer service videos to improve your customer service skills

Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.

The sweet sound(s) of productivity Article

The sweet sound(s) of productivity

We’ve all been there. You’re trying to do some deep work and there’s something going on…