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Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…
Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…
Most careers come with extra responsibilities, beyond what was outlined in the job description, especially in a fast paced field like customer relationship management
“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided…
You’ve done it – you’ve searched through the thousands of sales solutions on the market today…
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
Your IT team deserves to work with the most effective tools and platforms when it comes…
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
If your agents are constantly switching between channels and unable to communicate and collaborate in real…
As your support teams grow, here are some tips on how to optimize operations at scale
For enterprise companies with hundreds of employees and dozens of departments, you often need to go outside of your customer service team to answer a question
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
You’ve done the work of building a strong team of great agents. Now, empower them to provide the best customer service they’re capable of.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for
Many consumers love proactive engagement, when it’s done well. But honing it involves our data — which some of us would rather keep private.