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Be more persuasive by presenting like a creative
We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive…
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6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
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4 min read
How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
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5 min read
Love it or loathe it: a career change may be coming
Many people find themselves in a career that does not meet their expectations. A simple "Loved…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
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5 min read
Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
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6 min read
Entry level syndrome and the participation trophy generation
Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…
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5 min read
The final four? Take your pick from 13 new Zendesk apps and integrations
If only there were an app to view your March Madness bracket right inside Zendesk…that would…
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5 min read
"Tell me your story"—communicating with remote employees
Communicating with remote employees takes special effort. Read on for a few tips from companies who…
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1 min read
Community Tip: Set up Zendesk ticket threshold notifications for email and Slack
Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…
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2 min read
Won’t you be my neighbor? Gentrification and corporate social responsibility.
Companies change neighborhoods. Companies with good corporate social responsibility change them for good.
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1 min read
Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
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4 min read
10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
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5 min read
The do’s and dont’s of connecting on LinkedIn
Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…
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1 min read
Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
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2 min read
5 reasons we fall in love with customer service
Customers fall in love with your support for many reasons: fast service, humor, and even the…
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