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Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
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Community tip: Funneling customer orders through Zendesk
My company recently got rid of our CRM for various reasons and, while we were not…
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Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
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How to provide better live chat at scale: introducing Zopim Premium
Customer service is all about the connection forged between a support agent and his customer. But…
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Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
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Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
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Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
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Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
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Return customers: How to keep them coming back for more
Read on for 5 strategies to gain repeat customers.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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The secret to Amazon’s customer loyalty success
While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…
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Change of address: our new Singapore office
The sun never sets on Zendesk: We’re a global company with operations on five continents. This…
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Is "make customers happy" a real business plan?
Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…
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Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
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Best books to step up your customer service game in 2026
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
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From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
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Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
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Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
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