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Ticketing system


SaaS customer support: An introductory guide for 2024

How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.

Latest stories

Article
6 min read

What is a ticketing system? (+ ways companies use them)

Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

Article
6 min read

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

Article
6 min read

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere

Article
3 min read

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

Article
4 min read

Aligning operational metrics with your customer service goals

We identify three customer service goals that companies can measure and the operational metrics they need to do so

Article
3 min read

How to keep that personal touch as your company grows

As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?

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