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Fall into fresh integrations this September

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Tangle (Support)…

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Capgemini and Zendesk: Making personalised customer experience a reality

(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…

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How to outsource customer service without losing quality

How to combat the main problems when outsourcing customer service: employee attrition, limited control, and lack of consistency? Follow this guide.

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AI for customer success: Benefits + use cases

Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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How to calibrate your customer service QA reviews

Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.

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Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

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What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

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Auto QA: How to automate customer service quality assurance

Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.

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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

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Customer service quality assurance job description: Examples

Looking for a customer service quality assurance specialist? Use a job description template and get inspired by real-life examples.

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Customer service audit checklist for better CX

A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.

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August integrations have arrived

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Cobrowse for…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

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100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

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What is digital employee experience? The complete guide

Eine erstklassige Digital Employee Experience hilft Teams, effizienter zu arbeiten und zufriedener mit ihrer Arbeit zu sein – dank verbessertem internem Support.

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Employee onboarding automation process: What it is + benefits

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

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How to measure + improve your Internal Quality Score (IQS)

Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.