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What is complaint management? Key steps + tips

Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.

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What are NLP chatbots and how do they work?

Discover what NLP chatbots are, how they work, and how generative AI agents are revolutionizing the world of natural language processing.

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What is asynchronous messaging + how does it work?

Asynchronous messaging lets customers start, pause, and resume conversations at their convenience. Read on to learn how to optimize it with AI.

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6 min read

Jump into July with fresh integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. UnifyApps (Support)…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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5 min read

59 AI customer service statistics for 2025

Discover how AI is revolutionizing customer support with 59 AI customer service statistics.

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2 min read

Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.

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Human resource management (HRM): The complete guide

From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.

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5 min read

Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

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1 min read

How to create a customer service QA program + checklist

Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.

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4 min read

Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

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1 min read

What is customer intent? A complete guide

Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.

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5 min read

Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen

The entrepreneur explains how he and his co-founder revolutionized real estate, highlighting lessons he learned and strategies for success.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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4 min read

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

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4 min read

Lead the way: Mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

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6 min read

Scorchin' hot new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

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3 min read

The top 5 Sparkly apps every Zendesk user needs

From streamlining tasks to delivering real-time insights, these apps empower customer support teams to work smarter and shine brighter.

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2 min read

Customer service QA automation: How AI can streamline QA

Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.

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