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Customer service reports: A complete guide + 6 metrics to track

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We’ve all heard the stories of companies going above and beyond to provide their customers with…

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8 customer courtesy tips and why it matters

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Integrations galore

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Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

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Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.

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Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Updating "always be closing" for 2020: 10 sales stats you need to know now

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Call center burnout: what it is and how to overcome it

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

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The power of a culture built on gratitude

In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…

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7 ways to reduce bias in conversational AI

You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

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17 common types of customer needs (+ how to meet them)

Understanding customer needs is essential for building loyalty and driving business growth. Explore the most common types of customer needs and discover strategies to meet them in this comprehensive guide.