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4 min read
Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
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17 min read
34 customer service email templates + best practices
Use these customer service email templates to provide faster and more consistent responses to customers.
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7 min read
4 things you can do to practice empathy at work
Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…
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17 min read
What is a sales CRM, and how does it help businesses grow?
A sales CRM allows sales reps to seamlessly and easily deliver value to prospects at every stage of the sales process.
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10 min read
Email support software 101: A beginner’s guide
Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.
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12 min read
What is customer acquisition? 9 strategies to acquire customers
Customer acquisition combines the power of sales, marketing, and more to get new customers on board
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4 min read
Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
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6 min read
How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
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6 min read
Can burnout actually be good for you?
Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…
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4 min read
3 reasons why time tracking software saves more than time
Some executives may overlook implementing time tracking software in their companies. They may want to avoid…
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7 min read
The incomparable value of community moderators
Central to any digital or online community is its community of moderators. Whether a moderator’s role…
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4 min read
Incoming integrations
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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6 min read
7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
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5 min read
Internal collaboration: why and how to prioritize teamwork first
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
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5 min read
How an automation-first strategy delivers better human support
The rumors of a war between live support and automation have been greatly exaggerated. There’s a…
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6 min read
Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
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5 min read
The gift of productivity: 3 benefits of customer service team diligence
With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial
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