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The State of Digital Transformation In Financial Services, 2026
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
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5 min read
Transitioning to a remote workforce
We've assembled some of our own best practices to working virtually. The goal: to ensure your…
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Collect them all—team stickers
Celebrate your support agents’ superpowers by looking for ways as a community to notice their gifts…
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8 min read
Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
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7 min read
How retail is changing, from the women leading the charge
Women drive the majority of consumer spending in the United States. It sounds empowering, and, perhaps…
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12 min read
Sales pipeline management 101: What it is and best practices
Learn how a CRM can help streamline your sales pipeline management process.
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6 min read
What is automated customer service? A guide to success
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
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4 min read
How to boost your sales success rate with live chat
Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities
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Customer retention: Definition, metrics, and best strategies
Discover tried-and-true customer retention strategies to keep customers coming back.
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7 min read
Taking big swings is in leader Sangeetha Rai’s DNA
As we did last year, we’re extending International Women’s Day throughout the month of March to…
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5 min read
The intelligent contact center of the future
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
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5 min read
10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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5 min read
7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
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16 min read
Flying without a map: Nicole France on charting her course as an analyst
As we did last year, we’re extending International Women’s Day throughout the month of March to…
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11 min read
How to create a CRM strategy and why you need one in 2026
With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience
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5 min read
3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
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5 min read
Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
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